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FAQ

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  • What is main.obb and patch.obb? Why does they generate only when I package Android app using "Use APK Expansion Files"?
  • Why Android APK Expansion build is not going any further after splash screen when tested locally on device after downloading .apk and .obb files?
  • After upgrading to PRO, can I remove InstaVR references and logos from screens?
  • Why am I facing "Uploaded certificate file (.cer) is not created for InstaVR's CSR file ...." error message while verifying App Store certificate and provisioning profile?
  • Do I have to create new certificates for every app I wish to publish to the app store?
  • Is it possible to add "Home" button only to a particular screen instead of adding it in all scene in VR tour?
  • Is it possible to automatically turn on the second video after finishing the first one?
  • How can I create iOS App Store ready package?
  • Does publishing to the app store cost me money?
  • How to remove "cross mark" which is used to close the hotspot while hotspot video is getting played?
  • Is it possible to remove "InstaVR banner" from Web VR?
  • Can I download the package from "Download section" and transfer to mobile device from PC?
  • What is parallel packaging?
  • How QR Code works to download the app package?
  • How parallel packaging works?
  • How can I save my project?
  • How can I rename the project from the Dashboard?
  • InstaVR supports GearVR?
  • Do you have a list of supported browsers for the Web VR App?
  • Is it possible to remove "Distortion Correction, Dual View & Gyro Option" icons from "Home" screen of an app?
  • How can I check my account details like "PRO" account and its validity?
  • Is it possible to use custom image for "Home" screen?
  • Is it possible to replace the 360 image/video without losing added hotspots/Actions set at specific parameters?
  • how would I accomplish that a hotspot appear at particular seconds in, and then never go away and stay frozen on screen?
  • Can I use large images as hotspots?
  • How can I increase the size of the added "Hotspot Media" and the size of "Hotspot Icon"?
  • Why size of Android & iOS apps are different even if contents are same?
  • On cubemap scenes, I can see file title/name under the links when gazed on it, can I prevent from being displayed?
  • How Hotspot transition options works?
  • Is it possible to customise "Message before download" & "Message during download"?
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